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"We are pleased that our owner was able to resolve this issue quickly and positively."Īuthorized retailers vs. In a statement, Wireless Zone executive vice president David Staszewski said the retailer teaches its franchisees "to provide superior customer experiences that generate customer loyalty through personal service and knowledge."
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Hours after the Inquirer and Daily News asked Wireless Zone about her case, the New Britain store's owner offered Parkhouse a full refund. Parkhouse spent two weeks unsuccessfully trying to receive a refund for the Galaxy S6 smartphone. "I want people to realize the difference so they won't make the same mistake I made." "When you see an authentic logo and brand, you think they're all the same," Parkhouse said. Parkhouse believes she was not only duped into buying a phone she didn't need, but also tricked into thinking she was inside a Verizon store. It's a Wireless Zone, a third-party authorized retailer that uses Verizon's branding and products in nearly 400 stores nationwide, but is independent and can set its own prices and policies. What's more, she learned the Galaxy S6 she purchased is a three-year-old smartphone model that is no longer sold on Verizon's website.Īnd despite a large Verizon logo emblazoned near the entrance, the New Britain store isn't owned or operated by Verizon. What Parkhouse didn't know was that the flip phone, a Kyocera Cadence LTE, runs on Verizon's 4G LTE network and wouldn't be affected when 3G shuts down at the end of 2019. Parkhouse didn't want a smartphone, but was talked into buying a Samsung Galaxy S6 for $668. Parkhouse, a 68-year-old retired professor, said a salesperson at the New Britain retailer told her the bare-bones phone wouldn't work once Verizon phased out its 3G network in months. When Bonnie Parkhouse walked into what looked like a Verizon Wireless store in July to buy a case for her new flip phone, she received disturbing news: The device was about to become obsolete.